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Do
I have to pay per family member?
No, the cost is for an entire family
of up to 10 members
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How much
does the call and SMS's cost?
The panic call is free, and we do
not charge for any SMS's we send on your behalf
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Will
it tell me "who" pressed their panic button
in my family?
Yes, the alert recipients will
be given the name and cell phone number of the family
member that hit their panic button |
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Will
the rest of the "family members" get the alerts
too?
No, you must add your family members
as alerts if you choose to |
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Will
this work if I am not at home?
It can as long as someone knows where
you are going, but remember this is primarily home based
hence "Home911" |
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Can
I link this to my armed response?
yes as long as your security company
has our software, they will also receive your panic alert! |
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How
long does it take for all the alert recipients to get
my panic sms?
It gets sent to all your alerts within
30 secs, networks permitting |
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Why
the number 5 speed dial button?
The number 5 button has a "blind"
aid, normally a little ridge so you can feel it without
looking! However if you do not use your speed dial function,
then a neat trick is to program all the buttons from 2-0
that way you can just hold down any button! |
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What
if I bump my number 5 button by mistake?
Most phones will not make a call unless
you "hold down" the button for longer than 2
seconds, making it very difficult to do it by mistake |
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How
do I program the speed dial?
Please go to your phone manufacturers
website to get this info |
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Why
must I add *31# in front of 0824814499?
If you have switched off your CLI,
we won't know who is calling, *31# forces the CLI through
for that one call |
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Will
it work if I have no air time?
No, although the call is free, your
network needs to believe you can actually make a call! |
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Will
it work if my hand set is locked?
No, you must unlock your phone whenever
you feel unsafe |
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After
I have subscribed, how long will it take for me to use
the system?
Approximately 15 minutes, you will
receive an sms telling you that you are active. If you
do not get an SMS then email support@home911.co.za |
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I
like the product, and want the complex I live in take
it for everyone.
Get your complex to contact us and
we will put forward a proposal to the benefit of everyone. |
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Once
I have subscribed how do I change my alert recipients
or family members?
You will be sent a user manual, the
main member will be able to add and delete family members
or alert recipients in seconds! |
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Will
my alert recipients be told I have added them?
Yes, they will be sent an sms on your
behalf |
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How
do I test the system once it is active?
You SMS the word "test" to
our server and your Home 911 will be put into test mode.
If you forget to reactivate we will automatically activate
it after 1 hour! |
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I
desperately need home911, but can't afford it right now?
Send an email through to info@home911.co.za,
state your case, and we may give it to you for free! We
care about your safety! |
